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    Returns + Exchanges

     

     

    Online Purchases

    If for any reason you are not completely satisfied with your purchase,  

    We have a 24-hour return policy, which means you have 24-hours after receiving your item to request a return for full refund minus shipping expenses. For returns after 24-hours store credit with be given for 5 days after receipt of the piece(s).

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

    To start a return, you can contact us at ashleigh@ashleighbranstetter.com.  In your email on the subject line please type "RETURN".  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at ashleigh@ashleighbranstetter.com.

    Shipping a Return

    Please contact us at 1-866-750-2086or email at info@ashleighbranstetter.com to make arrangements for returning your item. Please include all original packaging, jewelry boxes, and pouches. Item(s) should be shipped and insured for the full amount of the purchase.  It also must be in the original packaging. You will be contacted if there are any questions related to the merchandise being received.