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Shipping and Returns Policy

 

Domestic Shipping

All U.S. orders ship 2-day shipping and require a signature upon receipt. We offer overnight shipping and Saturday delivery for additional charges in the United States. Orders are typically processed within 24 hours of receipt. We will contact you via email if there are any issues with your orders. 

We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer liable. Orders cannot be delivered to PO Boxes or APO/FPO addresses.

Orders placed Monday – Friday before 3 PM CST will be processed that day and ship within one business day. Orders placed on Friday after 3 PM CST or over the weekend will be processed on the following Monday. 

International Shipping

All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees. Applicable duties, taxes and fees will be collected at the time of checkout for your convenience. No additional fees will be due upon delivery. For high value orders, a representative from Ashleigh Branstetter will contact you to arrange delivery. All other orders will be shipped fully insured via DHL Express.

In placing an order, you authorize Ashleigh Branstetter to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual import fees for your item(s).

If you refuse a shipment from Ashleigh Branstetter, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Ashleigh Branstetter. This amount will be deducted from your merchandise refund. If you have any questions, please email us at services@ashleighbranstetter.com or call us: +1 (504) 598-6272.

Ashleigh Branstetter.com does not process orders on weekends or holidays observed by the company. AshleighBransttter.com will be closed on the following holidays:

New Year’s Day

Martin Luther King Jr. Day

President’s Day

Mardi Gras

Easter

Memorial Day

Day before Independence Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

New Year's Eve

Return Policy

For a full refund, a return request must be made within 24 hours of receipt. Any requests made after 24 hours of receipt will allow for exchange only. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. Altered products and special orders cannot be returned for exchange or refund.

All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange if the piece received is determined to be damaged. 

Please Note: All international orders are final sale. All custom orders and special orders placed on iashleighbranstetter.com are final sale. If you received a damaged or incorrect item, please email us within 24 hours of receipt. 

If you wish to make a return, please email services@ashleighbranstetter.com and title the subject of your email “RETURN,” followed by the order number. We will provide a prepaid shipping label and will assist in arranging pick up for all returns. Once the return is inspected, the customer will receive a full refund to the original form of payment less the return shipping fees. 

If you wish to make an exchange, please email services@ashleighbranstetter.com and title the subject of your email “EXCHANGE,” followed by the order number. We are pleased to assist you with your exchange or offer you store credit. We will provide a prepaid shipping label and will assist in arranging pick up for all exchange pieces.

If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly on ashleighbrantetter.com.

Please note, return request frequency is kept on record. AshleighBranstetter.com has the right to refuse a return if excessive return requests are made by the same account or individual.

Our team is here to answer any questions you may have. We are available Monday – Friday, 9:30 AM CST – 5:00 PM CST at (504) 598-6272 or you may email us at services@ashleighbranstetter.com

 

Online Purchases

If for any reason you are not completely satisfied with your purchase,  

We have a 24-hour return policy, which means you have 24-hours after receiving your item to request a return for full refund minus shipping expenses. For returns after 24-hours store credit with be given for 5 days after receipt of the piece(s).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at services@ashleighbranstetter.com.  In your email on the subject line please type "RETURN".  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at services@ashleighbranstetter.com.

Shipping a Return

Please contact us at 1-504-598-6272 or email at services@ashleighbranstetter.com to make arrangements for returning your item. Please include all original packaging, jewelry boxes, and pouches. Item(s) should be shipped and insured for the full amount of the purchase.  It also must be in the original packaging. You will be contacted if there are any questions related to the merchandise being received.